Discover Birmingham New Street, located at 52.4782, -1.89836.This bustling train station provides easy access to destinations across the UK, making it a popular choice for both commuters and travelers. With a range of amenities and services available, including shops, restaurants, and ticketing facilities, Birmingham New Street provides a convenient and comfortable travel experience.
Whether you're heading to work or embarking on an adventure, Birmingham New Street is the perfect starting point for your journey. Plan your trip today and experience all that this vibrant station has to offer.
Station details & facilities
Facilities
ATM Machine
ATM Machine
Yes
Location
ATM machines are located on the paid concourse
Bureau de Change
No
Bicycle Hire
Bicycle Hire
No
Bicycle Parking
Bicycle Parking
Spaces: 58
Sheltered Cycle storage
Yes
CCTV: Yes
Storage type
Stands
Public Wifi
Public Wifi
Yes
Notes
Find WiFi Hotspots around Birmingham New Street station
Pay Phone
Pay Phone
Yes
Notes
CARDS_AND_COINS
Post box
Post box
No
Refreshments
Refreshments
Yes
Notes
Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
Seating Facilities
First Class Lounge
Seating area
No
Waiting Rooms
Yes
Location
There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Toilet
Toilet
Yes
Location
Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
Tourist information office
Tourist information office
No
Trolleys
Trolleys
No
Services
Ticket buying and collection
Ticket office opening
No
Top up Oyster pay as you go here
No
Use Oyster pay as you go here
No
Transport links
Taxi rank
Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
Accessibility and mobility access
Customer help points
No
Staff help
Yes
Notes
Journey Care assistance is available prior to travel via the relevant Train Operator: Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00 CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00 London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00 Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00 We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
Accessible ticket machines
No
Accessible ticket office counter
Yes
Ramp for train access
No
Accessible taxis
Yes
Notes
Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
Accessible toilets
Yes
Location
Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
Impaired mobility setDown
Yes
Notes
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator: West Midlands Railway - 0800 024 8998 Avanti West Coast - 0800 0158 123
Wheel chairs
Yes
General services information
Customer service
No
Left luggage
Yes
Notes
0121 314 0901
Lost property
Yes
Notes
0330 024 0215
Departure and arrivals from
Departures
Arrivals
| Train | Time | Platform | Status | |
| from | Cardiff Central | 11:30 | 11B | On time |
| from | Walsall | 11:30 | 2A | On time |
| from | Reading | 11:33 | 10A | On time |
| from | Wolverhampton | 11:34 | 6 | On time |
| from | London Euston | 11:36 | 3 | On time |
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